Thank you for shopping at Solvesat.com. We value your satisfaction and have created this Refund and Returns Policy to ensure you have a hassle-free shopping experience. Please read this policy carefully to understand your rights and responsibilities.
Returns
30-Day Return Policy: We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you may return eligible items within 30 days from the date of purchase. To be eligible for a return, your item must be in unused condition, in its original packaging, and in the same condition as when you received it.
Non-Returnable Items: Certain items are non-returnable due to hygiene and safety concerns. These include, but are not limited to:
- broken products
- Intimate or sanitary products
Return Process:
- Contact Us: To initiate a return, please reach out to our customer support team at (727) 777-7674. Provide your order number and a brief description of the reason for the return.
- Approval: Our team will review your request and provide you with return instructions, including the return address, if your return is eligible.
- Shipping: You are responsible for covering the cost of return shipping, except when the return is due to an error on our part.
- Inspection: Once we receive the returned item, it will undergo inspection to ensure it meets our return criteria. If approved, your refund will be processed.
Refunds
Refund Process:
- Inspection: Upon receipt of your returned item, it will be inspected to ensure it meets the return criteria. If it does not meet the criteria, we may not be able to issue a refund.
- Refund: If your return is approved, we will initiate a refund to your original payment method. Please allow 7-14 business days for the refund to appear in your account, depending on your payment provider’s policies.
Exchanges
If you received a damaged or defective item and require a replacement, please contact our customer support team, and we will assist you with the exchange process.
Cancellations
You may cancel your order before it has been shipped. Once an order has been shipped, it cannot be canceled. To cancel your order, please contact our customer support team as soon as possible.
Contact Us
For any questions or assistance with your return or refund, please contact us at [email protected]. Our dedicated customer support team is here to assist you.
Note: Our refund and returns policy is subject to change, and any updates will be posted on this page. It is your responsibility to review this policy before making a purchase.
We appreciate your trust in Solvesat.com and thank you for choosing us as your online toy shop.
